This Privacy Policy explains how Aquavitalis LLC collects, uses, stores and protects information in the course of designing, installing and servicing reverse osmosis drinking water systems for homes and offices across the Salt Lake Valley. The policy was prepared by the developer Aqua Vitalis on behalf of the company and describes the practices that apply to this website and to the services delivered from our shop at 1220 E 400 S, Salt Lake City, UT 84102-3219, United States. We ask that you read it in full before booking a water test, submitting a service request or subscribing to a filter plan.
1. Introduction
Aquavitalis LLC is a drinking water company that designs, installs and services reverse osmosis systems in the Salt Lake Valley. We work inside private kitchens, offices, clinics and break rooms, and that work puts us in contact with information about the people who live and work in those spaces. We treat that information with the same care we apply to a membrane sizing calculation, because trust at the tap depends on trust in the office behind it.
This policy is written in plain language on purpose. Where the law uses a technical term, we explain it in the sentence that follows. Where we describe a practice, we say what it actually involves rather than pointing at a broader rule. If any part of this document is unclear, you are welcome to write to us at appointments@aquavitalis.autos and we will explain it.
The developer Aqua Vitalis prepared the technical structure of this website and the data practices that support it. The company that owns and operates the service is Aquavitalis LLC, and the company remains the controller of the personal information described here.
2. Scope Of This Policy
This policy covers the personal information we handle when you visit this website, when you book a water test, when a technician enters your home or office to install or service a system, when you subscribe to a filter change schedule, and when you contact us by phone, email or the form on our contact page.
It does not cover websites operated by other companies, even when we link to them. If you follow a link to a manufacturer or a review site, that site applies its own rules and we encourage you to read them. It also does not cover information handled by a landlord, a building manager or a water utility, because those parties are separate from Aquavitalis LLC.
By using this website or requesting service, you acknowledge that you have read this policy. If you do not agree with it, please do not submit a request through the site and instead contact us directly so we can discuss your concerns.
3. Information We Collect
We collect information that you give us directly, information that is created during a service visit, and a limited amount of technical information that a web server records when a page is loaded.
Information you provide
When you contact us we may receive your name, your email address, your phone number, your service address, the subject of your message and the content of that message. When you arrange a visit we may also record preferred appointment times, gate or entry instructions, the name of a person who will be present, and details about your building such as whether the system will be installed under a sink or at the main line.
Information created during service
A service visit produces records that are necessary to maintain your system. These include the model and configuration of the equipment we installed, the date of installation, the cartridges fitted, the readings taken before and after treatment, notes from a technician, and a history of filter changes and sanitization visits. We keep these records so that the next technician can understand your system without guessing.
Technical information
Like most websites, our server may record the internet protocol address from which a request arrives, the browser type, the pages viewed and the time of the request. This information is used to keep the site available and secure and to understand which pages are useful. It is not used to build an advertising profile of you.
4. Water Test Data
A water test produces data about your water rather than about you, and we treat it with care because it can reveal information about a household. The readings we record may include total dissolved solids, calcium hardness, chlorine, pH, iron, manganese and static line pressure. We use these readings to size a system, to choose cartridges and to schedule maintenance.
We may retain a copy of a water test result to compare against future readings, because the trend over time is often more useful than any single number. We do not sell water test data, we do not publish it, and we do not share it with a third party for marketing. If you ask us to delete a water test record, we will do so unless we are required to keep it for a legal or accounting reason.
Some tests are performed for a landlord, a property manager or a commercial tenant. In that situation the party who commissioned the test is entitled to receive the result, and we will make that arrangement clear before the sample is drawn.
5. How We Use Information
We use personal information to deliver the services you ask for. That includes scheduling a water test, preparing a quote, ordering cartridges, dispatching a technician, performing an installation, sanitizing a system, monitoring a leak sensor and responding to a question. Without the relevant information we could not complete those tasks safely.
We also use information to maintain our business records, to invoice for work performed, to keep a service history for your system, and to improve how we explain our work. When we review our own operations we use aggregated or de identified information wherever possible.
Finally, we use contact information to send service messages such as an appointment reminder, a filter change notification or a recall notice. These messages are part of the service you requested rather than advertising, and they continue for as long as you hold a subscription unless you ask us to stop.
6. Our Basis For Processing
We process personal information because it is necessary to perform a contract with you, such as installing or servicing a water system. We process it because we have a legitimate interest in operating a safe and reliable drinking water business, which includes keeping accurate service records and protecting equipment from damage. We process it because the law requires certain records, for example tax and warranty documentation. And we process it with your consent where consent is the appropriate basis, such as when you choose to receive an optional newsletter.
Where processing relies on consent, you may withdraw that consent at any time by contacting us. Withdrawing consent does not affect processing that already took place, and it does not affect processing that relies on another basis such as a contract or a legal duty.
9. How Long We Keep Information
We keep personal information only as long as we need it for the purpose that created it. Contact messages are kept for as long as we need them to resolve your question and for a reasonable period afterward so we can recall the conversation. Service records for a system are kept for the life of that system and for a period after service ends, because a future technician or a new owner may need the history.
Financial records are kept for the period required by tax and accounting law. Water test records are kept while they remain useful for comparison and are then deleted or de identified. When a retention period ends we delete the information or render it anonymous so that it can no longer be linked to a person.
10. How We Protect Information
We protect information with a combination of technical measures and everyday discipline. Access to service records is limited to staff who need it to do their jobs. Devices that hold customer information are protected with passwords and kept current with security updates. Paper records are stored in the shop and are not left in vehicles overnight.
No method of storage or transmission is perfectly secure. If a breach ever affects your information, we will notify you and the relevant authorities as required by law, and we will explain what happened and what we are doing about it. We would rather tell you plainly than let you learn it from someone else.
11. Your Privacy Rights
You have the right to ask what personal information we hold about you and to receive a copy. You have the right to ask us to correct information that is inaccurate and to delete information that we no longer need. You have the right to object to certain processing and to ask us to limit how we use your information. You have the right to withdraw consent where consent is the basis for processing.
To exercise any of these rights, contact us using the details in the final sections of this policy. We will respond within the time required by applicable law, and we will not charge you for a reasonable request. If you believe we have handled your information improperly, you have the right to complain to a supervisory authority in your jurisdiction.
California residents may have additional rights under state privacy law, including the right to know, the right to delete and the right not to be discriminated against for exercising those rights. We honor those requests for all customers where the law requires it.
12. Service Messages And Marketing
Service messages keep your system working. An appointment reminder, a filter change notice, a sanitization reminder and a leak alert are all part of the service you requested, and we send them because skipping one could damage your equipment or your property. You cannot remove yourself from these messages while you hold an active subscription, but you can cancel the subscription and they will stop.
Marketing messages are different. If we ever offer a newsletter or a promotional notice, we will ask for your consent first and every message will include a way to opt out. Opting out of marketing never affects the service messages that keep your system healthy.
13. Privacy For Children
Our services are intended for adults who own or manage a property. We do not knowingly collect personal information from a child under the age of thirteen, and this website is not directed at children. If you believe that a child has provided information to us, please contact us and we will delete it promptly.
A household water test may occur in a home where children live, but the record we keep concerns the water and the equipment, not the children. We collect the name of an adult contact and we do not record the names or ages of other household members.
14. Third Party Services
Some parts of our operation depend on other companies. A payment processor handles card charges, a mapping service may display our shop location, and a communication provider may carry an appointment reminder. Each of those providers has its own privacy policy, and we choose providers that commit to protecting the data they touch.
We remain responsible for the personal information we send to a provider. If a provider ever mishandles information in a way that affects you, we will act on your behalf, we will notify you as required, and we will reconsider the relationship. Our customers deal with Aquavitalis LLC, not with a stack of vendors.
15. Data Storage And Transfer
Information is stored on systems we control and on services we select, and it may be processed in the United States. If information is ever transferred across a national border, we will ensure that the receiving party is bound by protections at least as strong as those described in this policy. Our principal place of business is 1220 E 400 S, Salt Lake City, UT 84102-3219, United States, and that is where our records are primarily maintained.
Where a transfer requires a legal mechanism, we rely on standard contractual clauses or an equivalent safeguard. We do not transfer personal information to a jurisdiction that cannot protect it.
16. Changes To This Policy
We may update this policy to reflect a change in our practices, our technology or the law. When we make a material change we will update the effective date at the top of the page and, where the change is significant, we will notify active customers directly. Continuing to use our services after an update means you accept the revised policy.
We encourage you to review this page from time to time. We keep previous versions available on request so that you can see what changed and when.
17. How To Contact Us
If you have a question about this policy, a request about your information, or a concern about how we have handled data, please reach us using the details below. We read every message and we respond in plain language.
Aquavitalis LLC
1220 E 400 S
Salt Lake City, UT 84102-3219
United States (US)
Email: appointments@aquavitalis.autos
Phone: +15856300439
Please include enough detail for us to find your record, such as your name, service address or the date of a visit. Do not send payment card numbers or other secrets by email. If a request is urgent, calling +15856300439 is the fastest route to a person.
18. Plain Language Summary
We collect what we need to test water, install systems and maintain them. We keep service records so the next technician understands your equipment. We do not sell your information. We use other companies only where the work requires it and we hold them to strong standards. We keep information only as long as it is useful or legally required, we protect it with real measures, and we honor your rights to see, correct and delete what we hold.
Aquavitalis LLC exists to make drinking water clean and dependable, and privacy is part of that promise. Thank you for reading this policy, and thank you for trusting us with the water in your home.